Effective Date: October 21, 2025

Company Name: Bailee’s Closet

Website: Baileescloset.store

Location: United States

1. Overview

At Bailee’s Closet, your satisfaction is our top priority. We take great care to ensure that every item you receive meets our quality standards and reflects our commitment to style and confidence. However, if your purchase doesn’t meet your expectations, we’re here to make it right. This Refund Policy outlines the process for returns, refunds, and exchanges to help ensure a smooth and fair experience.

2. Return Eligibility

You may request a return or exchange within 14 days of receiving your order, provided that your item meets the following conditions:

  • The product is new, unused, and in its original condition.
  • All tags, labels, and packaging must be intact.
  • The item must be free of stains, odors, or signs of wear.
  • Sale, clearance, and final sale items are not eligible for return or exchange unless the product is damaged or defective upon arrival.

Please note that items returned that do not meet these conditions may be refused and shipped back to you.

3. Return Process

To begin a return, please email us at Baileetcloset@gmail.com with the following details:

  • Your order number
  • The reason for your return
  • Supporting photos if applicable

Once your request is reviewed and approved, our team will send you step-by-step return shipping instructions.

Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or was shipped in error. We strongly recommend using a traceable shipping method, as we cannot issue refunds for lost or untraceable return shipments.

4. Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund.

If approved, your refund will be issued to your original method of payment within 5–10 business days, depending on your financial institution’s processing time.

Please note:

  • Shipping and handling fees are non-refundable.
  • If your returned item is found to be worn, damaged, or missing tags, it may be sent back to you and will not qualify for a refund.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer support team before sending your item back. We will hold your replacement item once your return is confirmed.

Exchanges are subject to product availability at the time of request.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery at Baileetcloset@gmail.com. Include your order number, a brief description of the issue, and clear photos of the item and packaging.

We will gladly provide a replacement or full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, we recommend:

  1. Checking with your bank or credit card provider, as processing times can vary.
  2. Contacting your payment service provider for updates.

If you have completed these steps and still haven’t received your refund, please reach out to us at Baileetcloset@gmail.com for further assistance.

8. Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, please contact our team at:

Bailee’s Closet is dedicated to ensuring every shopping experience is positive, fair, and transparent. Thank you for shopping with us, we appreciate your trust and support.